Privacy Policy

InfiiX LLC ("Company," "we," "us," or "our") operates the InfiniVoucher platform (infinivoucher.com) and the InfiniVoucher Dashboard (infinidashboard.infinivoucher.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We collect information necessary to provide our B2B services and comply with applicable regulations:

Account Information

• Business name, legal entity type, and registration number
• Authorized representative name, email address, and phone number
• Business address and country of incorporation
• Tax identification numbers

Business Verification Documents

• Government-issued identification of authorized representatives
• Business registration and incorporation certificates
• Proof of business address (utility bills, bank statements)
• Beneficial ownership documentation

Transaction Data

• Order history, product selections, and purchase amounts
• Wallet funding transactions and payment method details
• Refund and dispute records

Technical Data

• IP addresses and geolocation data
• Browser type, device information, and operating system
• Access timestamps and session duration

API Usage Data

• API request logs, endpoints accessed, and response codes
• Rate limit utilization and error patterns
• Integration metadata and webhook delivery logs

2. How We Use Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve the InfiniVoucher platform, process orders, and manage your account
• Transaction Processing: To process wallet deposits, execute purchases, and maintain accurate transaction records
• KYC/AML Compliance: To verify your identity and business legitimacy, monitor transactions for suspicious activity, and comply with anti-money laundering regulations
• Communication: To send transactional notifications, service updates, security alerts, and respond to your inquiries
• Security: To detect, prevent, and investigate fraud, unauthorized access, and other malicious activities
• Analytics: To analyze usage patterns, optimize platform performance, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing

We never sell your data. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist in operating our platform, processing payments, or performing KYC verification, subject to strict confidentiality agreements
• Legal Obligations: When required by law, regulation, legal process, or governmental request, including compliance with FinCEN requirements and court orders
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction
• Fraud Prevention: With upstream providers and industry partners strictly for fraud detection and prevention purposes

4. Data Security

We implement robust security measures to protect your information:

• Encryption at Rest: All sensitive data is encrypted using AES-256 encryption at rest
• Encryption in Transit: All data transmitted between your systems and ours is protected with TLS 1.3 encryption
• Access Controls: Strict role-based access controls limit data access to authorized personnel on a need-to-know basis
• Infrastructure Security: Our systems are hosted on enterprise-grade infrastructure with multi-layered security, intrusion detection, and continuous monitoring
• Audit Logging: All access to sensitive data is logged and regularly audited

While we employ industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your information for as long as your account is active and for a period of five (5) years following account closure or termination. This retention period is necessary to:

• Comply with financial record-keeping regulations, including FinCEN requirements
• Resolve disputes and enforce our agreements
• Maintain audit trails required by regulatory authorities
• Detect and prevent fraud across historical transaction patterns

Certain data may be retained longer if required by applicable law or regulation.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Under GDPR (European Economic Area)

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data in certain circumstances

Under CCPA (California Residents)

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell personal data)
• Right to Non-Discrimination: Exercise your rights without discriminatory treatment

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days. Note that certain data required for regulatory compliance cannot be deleted while retention obligations remain active.

7. Cookies

We use essential cookies only. These cookies are strictly necessary for the operation of the Service, including session management, authentication, and security. We do not use advertising cookies, tracking cookies, or analytics cookies that monitor your browsing activity across third-party websites. No consent banner is required as we only deploy cookies that are essential for the Service to function.

8. International Data Transfers

Your information may be transferred to and processed in the United States, where InfiiX LLC is incorporated. If you are accessing the Service from outside the United States, please be aware that your data may be transferred to, stored, and processed in a jurisdiction with different data protection laws than your own. By using the Service, you consent to such transfers. Where required by applicable law, we implement appropriate safeguards, including Standard Contractual Clauses, to protect your data during international transfers.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. InfiniVoucher is a B2B platform exclusively for registered business entities. If we become aware that we have collected personal data from a person under 18 without appropriate authorization, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by sending an email to the address associated with your account at least 30 days before the changes take effect. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: